Installing the Salsa App for the First Time
You’ve created your account, you’ve received your booth, and you’ve even attended the Onboarding. Now what? Well, you will need to download the app to start running your first events!
Explainer
Salsa iPad App
The Salsa app is separated into two versions that work together to provide the full Salsa experience. One can be accessed through the browser of your choice, and includes the full Event Editor with our library of pre-created assets.
The other, the iPad app, is downloaded and accessed only on your booth’s iPad. This app has a limited version of the Event Editor, however allows you to start and run the event in your Salsa or Guac Booth.
Step One
Check iPad Compatibility
It is extremely important to ensure your iPad is compatible with the Salsa app.
The app will download regardless of whether your iPad is compatible!
While incompatible iPads may run the Salsa app, we cannot guarantee stability. This can cause crashes mid-event, loss of event captures, and many other issues.
Step Two
Optimize iPad for Salsa
What you will learn
Important settings to make a perfect experience for you and your guests
How to prevent guests from accessing your settings
How to set the iPad’s brightness
Step Three
Download the Salsa App
To download the Salsa app onto your iPad:
Make sure your iPad is connected to a strong and stable wifi connection
Navigate to the App Store app
Search “Salsa Booth” in the search bar at the top of the screen
Select the Salsa Booth app from the list; it is often the first app listed in the search
Tap the “Install” button
Step Four
Log into the Salsa App
Once the Salsa app has been installed onto your iPad, it’s time to log in to your account!
Make sure your iPad is connected to a strong, stable wifi connection
Tap the Salsa Booth app icon on the iPad
Input the email address associated with your Salsa account and your password
If you have not yet created a Salsa account, check our Account Creation support article for instructions on how to create your account!
Start using your Salsa app!
Troubleshooting
Common Issues
When logging into your Salsa app for the first time, issues can sometimes occur. Don’t panic! Here are a few issues you may run into and how to resolve them:
Receiving the “No Licenses Available” error
If you are receiving this error right after creating your account, the account may not be fully set up yet. Make sure to check the Account Creation support article and ensure you have finished all steps!
If you had previously set up an account but deactivated it, make sure to check out our Account Reactivation article to add a license.
Receiving a “Log in Error: No account Could Be Found” error
Check and make sure the email address and password are being entered correctly when logging in!
If you don’t have an account set up yet, check out our Account Creation article to get started.
There is a red bar along the top of the screen and/or receiving a “Log in Error: You must be connected to the internet in order to log in”
Make sure your iPad is connected to a stable, strong wifi connection
Make sure the wifi connection your iPad is connected to does not have a firewall blocking the Salsa app
If you are still running into errors after these steps, or the issue you are running into is not listed here, please do not hesitate to reach out to our Customer Advocate team. We are here to help!
